KCS Group

Technical Support Executive   




  Hinduja Global Solutions (HGS) is looking for Technical Support Executive



Job Description

Candidate should be Under Graduates/ Graduates (Non B.E, B.Tech)
Fresher/ or with 0 to 12 Months of relevant experience

Desired Skills and Abilities-

Excellent Communication Skills
Basic Telephone Etiquettes
MS Office, Basic System Navigation Skills
Customer Focus and Being Attentive
Trouble shooting

Good reasoning and analytical skills
Active listening skills
Ability to comprehend the customer requirement well
Good understanding about ISP.

Criteria-
Willing to work in Rotational shifts
5 days work/2 rotational weekly offs

Job Responsibility-

Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
 

Work Experience

0 to 1 Years

Level

 Middle / Assistant Manager 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Bangalore 


Educational Qualification
Diploma, B.A., B.Com, B.B.A, B.Sc


Salary
Not Specified


Key Skills
Technical Support, Customer Service, Troubleshooting, MS Office, Basic System Navigation Skills


Company Info
HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps to retain valuable customers.

HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with about 40,000 employees in 65 worldwide locations delivering localized solutions. HGS, part of the multi-billion dollar Hinduja Group, has over four decades of experience working with some of the worlds most recognized brands.
 


Address


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Contact Number


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Referral Information


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