KCS Group

Technical Support/ Helpdesk (Interview)   




  CSS Corp - Movate Technologies is looking for Technical Support/ Helpdesk (Interview)



Job Description

Candidate should be Any Graduate with excellent written and verbal communication skills. Must have technical understanding of any OS - Windows, Desktop, Networking, Mac, Linux, Chrome, Android, iOS. Good customer service skills, multitasking and leadership skills. Ability to adjust quickly to the changing priorities and make quick decisions with limited information.

IT Support - hardware and software troubleshooting.
Providing on call, on video, on chat and on mail Support.

Principal duties & Responsibilities-

Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners

Uses troubleshooting techniques to identify network related issues
Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers
Help employees with access & account issues based on defined/documented guidelines, policies and procedures
Attends required technical training sessions and makes effective use of KBs to address issues efficiently
Complies with schedule adherence to ensure the overall service level targets are achieved
Identifies and provides input on unique (or) recurring user problems

Kindly prepare on Following topics
PING Command
DHCP
OSI LAYERS,
HOW TO IDENTIFY IF a computer is in a network
BSOD

Interview Date/ Time-
15th October 2022, 09:30 AM - 04:00 PM

Venue Details-
CSS Corp,
Ground Floor, Voyager Building, ITPL,
Whitefield, Bengaluru, Karnataka - 560 066.

Note:: Work Location (Hyderabad), Work From Office, System will be provided, Holding Degree/ Provisional in Hand, No standing arrears, Rotational Shifts (5.30 am- 2.30 pm/1.30 pm-10.30 pm/9.30 pm -6.30 am).

Perks and Benefits: Cab Facility Provided, Separate Shift Allowance and Incentives
Kindly acknowledge your presence for the interview.
 

Work Experience

0 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Hardware/Networking 


Job Location
Hyderabad 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Customer Support, Technical Helpdesk, Hardware and Software Troubleshooting.


Company Info
CSS Corp is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.
 


Address


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Contact Number


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Referral Information


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