KCS Group

Technical Support Engineer   




  Knorex India Private Limited is looking for Technical Support Engineer



Job Description

Candidate must have at least 2 years of work experience as Software Engineer or Technical Support Engineer (Backend)

Backend must have: Java, Spring Boot, MySQL
Backend desirable: Hibernate, NodeJS, MongoDB

You will research, diagnose, troubleshoot, and resolve technical issues in an accurate and timely manner. You will be responsible for working with different systems, softwares, cloud technologies and follow SLA / SOP to resolve or escalate unresolved issues to appropriate internal teams.

Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Collaborate with our Product Engineering Teams to implement hot fixes and new features
Follow SLA / SOP for proper escalation of unresolved issues to the appropriate internal teams
Coordinating with Product Engineering, and Customer Success on outstanding tickets to ensure rapid resolution
Provide prompt and accurate response to customers / customer success team

Ensure proper recording and closure of all issues
Document knowledge in the form of knowledge base tech notes and articles
Participate in night shifts (permanent or roster basis) to support clients across the globe.
This position reports to Technical Support Manager or equivalence.
 

Work Experience

0 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Analytical, MySQL Debugging, Customer Service


Company Info
At Knorex, we believe digital marketing is a pivotal force to power business growth, and we strive to create products and solutions for marketers to connect with the desired audience for meaningful engagement. We have invested over 12 years and counting, of R&D investments working closely with many customers and partners globally to develop Knorex XPO , our patented modular, full-suitek marketing cloud platform that a marketer is able to self-operate to access live to the leading global ad exchanges and data providers to connect with the right online audience anywhere in the world.
 


Address


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Contact Number


Not Mentioned


Referral Information


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