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Job Description
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Candidate should have minimum 1 year of experience with a reputed BPO managing/ interacting with international customers in a technical voice process.
Required Skills-
B1 level of English written and spoken skills.
Ability to clearly communicate judgment and decision managing skills.
Must have strong listening skills.
Your Responsibilities-
Duties are listed in order of greatest importance. The incumbent may be asked to perform other function - related activities in addition to the below mentioned responsibilities as reasonably required by business needs.
Essential Duties-
Supporting customers over phone/ Email 24/7 mostly European customers performing technical troubleshooting or order fulfilment related activities with end customers over Phone/Email.
Engaging in ad hoc activities as may be assigned by the respective manager -Eg Tracking escalations, monitoring call volumes etc.
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Work Experience |
1 to 2 Years |
Level |
Junior - Executive, Assistant |
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Job Function
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Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web) |
Vacancies
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Not Specified |
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Industry
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IT-Software |
Job Location
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Delhi, Noida |
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Educational
Qualification
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B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others |
Salary
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Not Specified |
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Key Skills
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Technical Support, International Voice Process, IT Helpdesk/ Customer Service
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Company Info
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HCLTech is an Indian multinational information technology services and consulting company headquartered in Noida. It is a subsidiary of HCL Enterprise. Originally a research and development division of HCL, it emerged as an independent company in 1991 when HCL entered into the software services business.
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Address
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Not Mentioned
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Contact Number
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Not Mentioned
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Referral Information
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Check details
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