KCS Group

Technical Support Executive   




  Hinduja Global Solutions Limited is looking for Technical Support Executive



Job Description

Candidate should be Any Under Graduate/ Graduate (Non BE, B.Tech)
Fresher/ 0-12 Months

Desired Skills and Abilities-

Excellent Communication Skills
Basic Telephone Etiquettes
MS Office
Basic System Navigation Skills
Customer Focus and Being Attentive
Trouble shooting
Good reasoning and analytical skills
Active listening skills
Ability to comprehend the customer requirement well
Good understanding about ISP.

Criteria
Willing to work in Rotational shifts
5 days work/2 rotational weekly offs

Job Responsibility-

Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
 

Work Experience

0 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Bangalore 


Educational Qualification
Diploma, B.A., B.Com, B.B.A, B.Sc


Salary
Not Specified


Key Skills
Technical Support, Customer Support, MS Office, Basic Telephone Etiquettes, Troubleshooting


Company Info
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Referral Information


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