KCS Group

Technical Support Engineer   




  Salesforce Inc- Cloud-based Software Company is looking for Technical Support Engineer



Job Description

Candidate should have Bachelors Degree or equivalent with excellent written and verbal communication skills. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc). Must be action oriented with strong organizational, analytical and problem solving skills.

Highly adaptable, fast learner
Technical aptitude in support of learning Salesforce Cloud applications and solutions
Dependable, motivated, self-starter, with the ability to work independently
Experience in technical support (or other client focused environment)
Language skills - English

Job Responsibility-

Provide exceptional frontline technical support via phone and email to Salesforce clients
Assist with general best practices, including: user management, data management, and reporting and dashboards
Identify situations where professional services or account executive intervention may be warranted
Track and maintain all client communications and case documentation in Salesforce
Follow established support processes and procedures
 

Work Experience

0 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, Hyderabad 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Cloud Computing, Data Management, Troubleshooting


Company Info
Salesforce is a customer relationship management solution that brings companies and customers together. Its one integrated CRM platform that gives all your departments including marketing, sales, commerce, and service a single, shared view of every customer.
 


Address


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Contact Number


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Referral Information


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