KCS Group

Technical Support Specialist   




  Johnson Controls - HVAC company is looking for Technical Support Specialist



Job Description

Understand scope of services, SLA depending on issue severity. Analyze remote data, widgets, graphs, visuals to identify issues, problems in HVAC equipment (Chillers, boilers, pumps, CTs, AHU, VAVs etc.). Understand data flow from source BAS to IoT platform and analyze data related issues like bad, unreliable data. Able to co-relate multiple parameters and arrive at workable solutions.

Interact with all relevant internal and external stake holders to get all required inputs necessary for solving issues.
Understand the customer reported issue to ensure accurate resolution or escalation, Apply problem solving skills, critical thinking an analysis during troubleshooting by application of correct knowledgebase articles.
Work closely with higher level support teams to escalate customer issues and solve complex problems. Capture report performance related KPIs

Educational Qualifications - B.E/ B. Tech
Work Experience - Overall, 2-4 years
Field experience in BMS, HVAC, EMS

Hands-on understanding of Building Management System (BMS) - field devices/ sensors, DDC supervisory controllers, software, internet gateways databases.
Good knowledge of HVAC systems such as Chilled Water System, Hot Water System, Boilers, Different types of AHUs, FCUs, VAV etc.
Working knowledge of communication protocol like BACnet, MODBUS, OPC etc. Basic understanding of IT OT, APIs, TCP IP, network security, MQTT, cloud-based analytics solutions ( Preferred 1 yr. experience ).
Technical acumen for HVAC equipment (AHU, VAV, FCU, Chillers, Cooling Tower) Control system (Building Automation System).
Ability to work under minimal supervision and exercise independent judgment. Will be managed and mentored by on-job team leader.

Knowledge skills-

Data analysis using spreadsheets and visualization using MS-SQL, PowerBI, Tableau etc.
Awareness of cloud technologies like - MS Azure, AWS etc. Working knowledge of Linux, Command line interface.
Good problem-solving, interpersonal skills coupled with verbal and written communication skills (email writing skills).
Good proficiency in MS Excel/ Office 365 and other MS Office Suite (Outlook, Teams, Word, PPT etc.)
 

Work Experience

2 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Oracle/Sybase/SQL/DB2, Desktop Support, Network Administration, IT-Software Others


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune 


Educational Qualification
B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Automation, MS SQL, Data Analysis, HVAC, Linux, Network Security, Customer Support


Company Info
Johnson Controls International is an American Irish-domiciled multinational conglomerate headquartered in Cork, Ireland, that produces fire, HVAC, and security equipment for buildings. As of mid-2019, it employed 105,000 people in around 2,000 locations across six continents.
 


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Referral Information


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