KCS Group

Technical Support Engineer   




  Bentley Systems - Software Company is looking for Technical Support Engineer



Job Description

Candidate should have Bachelor`s Degree (Preferable in Mechanical/ Chemical, or other related discipline) with 1 to 6 years of experience in relevant field. Some experience in BIM applications would be added benefit. Knowledge of MicroStation, AutoCAD, Bentley Plant Application (OpenPlant) or exposure in ProjectWise would be an asset.

Possess excellent written and verbal communication skills.
Good analytical and English communication skills.
Good communication/ writing skill in any global language would have added benefit.
A motivated self-starter with the ability to work independently.

Job Responsibility-

Serve as the primary support liaison between the Customer and Bentley Systems in a 24 x 5 environment.
Provide prompt and courteous troubleshooting and technical support to users via e-mail, phone, and web-portal.
Provide On-site assistance in complex technical solutions requiring changes to core functionality, code, and systems operation.
Assist with all facets of Bentley users and technical support by helping to identify user issues by isolating and resolving the issue or by proper escalation.
Troubleshoot the users support request using the available tools and resources while following the appropriate processes and procedures.
Advise and train users regarding the product s proper use and address specific user issues.
 

Work Experience

1 to 6 Years

Level

 Middle / Assistant Manager 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Product Support, Product Management, Troubleshooting


Company Info
Bentley Systems is a software development company that supports the professional needs of those responsible for creating and managing the world?? ??s infrastructure, including roadways, bridges, airports, skyscrapers, and industrial and power plants, as well as utility networks. Bentley delivers solutions for the entire lifecycle of the infrastructure asset, tailored to the needs of the various professions ?? ?? the engineers, architects, geospatial professionals, planners, contractors, fabricators, IT managers, operators and maintenance engineers ?? ?? who will work on and work with that asset over its lifetime. Comprised of integrated applications and services built on an open platform, each solution is designed to ensure that information flows between workflow processes and project team members to enable interoperability and collaboration.
 


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Referral Information


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