KCS Group

Application Support Engineer   




  CitiusTech Healthcare Technology Pvt. Limited is looking for Application Support Engineer



Job Description

Candidate must have very good Analytical thinking and problem-solving skills
Quick learner and follows process diligently
Good sense ownership and proactively takes responsibilities
Excellent communication and conversation skills (Verbal and Written)
Willing to work in shifts Initially it will be US working hours across the US Time-zones & then in 24/ 7

Responsible for the day- to-day maintenance of application systems in operation, including tasks related to identifying and troubleshooting application issues, resolution and escalation.

Analyse, diagnose root causes, known errors and resolve challenging issues relating to software applications, Windows OS, SQL Server databases and other related technologies

Respond to client problems (phone/ portal) voice support (Inbound / Outbound), Log and document incidents within a ticketing system (Auto generated tickets)

Refer incidents to senior team when an incident is beyond their scope
Ensure SLAs are met and delivered according to Support specification
Participate in sharing knowledge and publishing Knowledge articles

Provide Remote support for installation/ configuration issues in Ambra software. Follow Ambra processes for install/ configure/ troubleshoot Type of Requests

Familiar working on ITSM Ticketing tools
 

Work Experience

3 to 8 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, Pune, Mumbai 


Educational Qualification
B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Application Support, Installation, Maintenance, Incident Management, Troubleshooting


Company Info
CitiusTech is a leading provider of consulting and digital technology to healthcare and life sciences companies. We are strategic partners to the world s leading payer, provider, MedTech and life sciences companies to drive innovation, business transformation and industry-wide convergence. We play a deep and meaningful role in accelerating digital innovation, driving sustainable value and helping improve outcomes across the healthcare ecosystem.

We deliver specialized solutions, services and products that enable our clients to accelerate their digital transformation journey. Our deep commitment to world-class quality and customer satisfaction drives all clients our engagements.
 


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Referral Information


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