KCS Group

Technical Support Associate   




  Tech Mahindra Limited is looking for Technical Support Associate



Job Description

Any 12th Pass/ Under Graduate/ Diploma/ Graduate with relevant experience can apply. But your spoken english skills must be good enough as you will handle the Technical Queries of US End Users over calls. Must be willing to work from office and must be fully vaccinated.

Roles and Responsibilities-

Provide Application support for both vended and non-vended applications including Investigation, Diagnosis, Resolution, and Recovery.
Manage incidents in accordance with agreed upon criteria and document end-to-end Incident Management Process to include logging, triaging, analyzing, resolving, and investigating technological functional issues.
Troubleshoot application problems, maintains applications, and provides input on system configuration.
Create tickets with the ITSM Tool based on the users systems issues and level of priority, then assigns ticket to the appropriate team for resolution.

Provides customer-focused support, possesses oral and written communication, and interpersonal skills to effectively interact with customers, vendors, and other technical areas internal and external to the department.
Communicate with users to ensure that requests or problems are resolved, satisfied with the resolution, and initiate follow up on any additional required actions.
Escalate complex problems to higher tier teams based on established workflows.
Provide feedback on out-of-date Knowledge based articles and missing KBs
Actively participate with the SD Team using Teams and assist teammates as needed.
Other duties as assigned.

Working Days - 5 Days a week
Offs - Two rotational week offs
Notice Period - Immediate Joiners/ 15 Days of Notice is accepted.

CTC - No bar for the right fit.
Shifts - 24 X 7 (Rotational Shifts)
Transport - Both side Cabs will be provided if you live within 30 Kms of radius from the office location.

Feel free to call the undersigned - Era Kashyap - 956591402
Between 10:00 AM - 7:00 PM

(If you still find this JD suitable for yourself - I am also hiring for similar role for Bangalore/ Chennai & Noida location, kindly park your CV at EK0024968@TechMahindra.com)
 

Work Experience

0 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Noida, Bangalore, Hyderabad, Chennai 


Educational Qualification
Diploma, B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others


Salary
Not Specified


Key Skills
Technical Support, Service Desk, IT Helpdesk, Ticketing, Incident Management


Company Info
Tech Mahindra is an Indian multinational information technology services and consulting company. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai. Tech Mahindra is a US$5.2 billion company with over 145,000 employees across 90 countries.
 


Address


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Contact Number


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Referral Information


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