KCS Group

Technical Support Engineer I    




  VMware Software India Private Limited is looking for Technical Support Engineer I



Job Description

As a Technical Support Engineer in the Ent Apps team, you will be responsible for resolving customer technical issues. Key strengths for this role would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges.

To be successful in this role, you will:

Learn new communication and technological skills, including, but not limited to Technical Expertise, Applied Logic, as well as Time, Queue and Customer management

Your administration and support experience with all Windows server operating systems, and workstation operating systems in large enterprise environments (thousands of systems) along with basic SQL and Postgres database management and querying for troubleshooting purposes will help you demonstrate your skills for success

Your familiarity with various Hypervisors (vSphere, Hyper-V, Citrix XenServer, KVM, etc.). Cloud concepts and technologies (vCloud Director, Amazon, OpenStack, etc.). Cloud orchestration tools (Chef, Puppet, vCenter Orchestrator, etc.). will allow you to partner with your teams and assist global customers

Your scripting experience (Javascript, PowerShell, VB, Bash, etc.). will enable you to resolve complex issues

Familiarity with software configuration management tools eg: saltstack, chef, puppet, ansible will assist you to be successful to navigate and support customer environments

Develop your technical skills in the areas of access and identify management, networking, SaaS infrastructure and, mobile, Windows and macOS device management.

Resolve complex queries while providing world-class support to our customers.

Troubleshoot, research and resolve issues, using labs, logs bundles and knowledge base, peer-to-peer collaboration and other tools you will learn in this role.

Partner with Engineering, Field Teams and Technical experts to resolve issues to make it easier for customers to use our technology.

Updating and creating knowledge articles for global circulation and use, based on the issues you have resolved.

Work in an environment of trust, ongoing development, and coaching, where you are empowered to develop and achieve success, surrounded, and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.
 

Work Experience

2 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, VMware, Networking, Javascript, Windows, Customer Service, Troubleshooting


Company Info
At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our compute, cloud, mobility, networking and security offerings form a digital foundation that powers the apps, services and experiences that are transforming the world. Since our founding over two decades ago, our 24,000+ employee community and ecosystem of 75,000 partners have been behind the technology innovations transforming entire industries from banking, healthcare, and government to retail, telecommunications, manufacturing, and transportation.
 


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