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Job Description
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Candidate should have 0 to 3 years of experience as Technical support engineer providing support for complex IT systems in international environment. Understanding of Software development technologies will be an added advantage.
Must have excellent communication skills in English both written and verbal
Able to setup workflows and documentations for L1, L2 and L3 as per SLA per customer
Experience in building and motivating team in added advantage
Will be ready to work in rotational shifts.
Roles and Responsibilities-
Responsible for 1st and 2nd line support for our customers using Simplifai`s Digital Employees
Respond to customers within SLAs with proper plan for resolution and make sure customers are happy and getting good customer service
Identify user errors, application issue (ideally specific part of the application)
Troubleshoot and debug error logs and report failures to correct 3rd line with as much information as possible
Coordinate with product owners and customer leads to make sure support documentations and SLAs are always up to date
Build support organization from scratch and setup processes and routines
Documentations and training of new products and training the team
Monitoring Cases against SLAs and provide Skills
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Work Experience |
0 to 3 Years |
Level |
Junior - Executive, Assistant |
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Job Function
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Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web) |
Vacancies
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Not Specified |
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Industry
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IT-Software |
Job Location
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Pune |
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Educational
Qualification
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B.Sc, BCA/BCS, B.E./B.Tech |
Salary
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Not Specified |
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Key Skills
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Technical Support, Customer Service, Customer Support, IT Helpdesk
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Company Info
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With the mission of making AI simple and accessible for all, B rd Myrstad and Erik Leung co-founded Simplifai in 2017. Their vision was (and still is) to create user-friendly AI solutions helping businesses enhance daily work operations in their existing systems. They established a core aim of changing people s jobs for the better, making them more rewarding and motivating, free of tedious, repetitive tasks. And lastly, they wanted even the smallest businesses to experience the benefits of automation.
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Address
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Not Mentioned
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Contact Number
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Not Mentioned
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Referral Information
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Check details
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