KCS Group

Technical Support Analyst   




  BMC Software India Private Limited is looking for Technical Support Analyst



Job Description

Candidate must have a Bachelor`s Degree or equivalent with a minimum of 2 years of professional experience OR advanced degree with no previous professional experience required.

KNOWLEDGE, SKILLS, AND ABILITIES:

Uses working knowledge of discipline to complete tasks of moderate complexity
Applies judgement within defined procedures to determine appropriate next steps
Generally, works independently within defined outcomes and timeframes
Receives general guidance on routine, established tasks, and more detailed guidance on new projects or programs

Job Responsibility-

Works directly with customers via phone, email, and chat sessions to enhance satisfaction and improve use of products
Responds to customer inquiries regarding products, features, and compatibility
Delivers solutions and implements workarounds by using technical knowledge to troubleshoot and diagnose software issues
May suggest configuration changes to improve product performance and meet customer needs
Analyzes, researches, and documents issues and adds resolution to knowledge base as input into product development and enhancement cycles
May publish knowledge articles for customers to reference in lieu of logging a help ticket
Issues that are very complex, technical, and require additional debugging are escalated to the product development team
 

Work Experience

2 to 7 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune 


Educational Qualification
B.E./B.Tech, MCA/PGDCA, B.Sc, BCA/BCS


Salary
Not Specified


Key Skills
Technical Support, Service Management, Debugging, Troubleshooting


Company Info
BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead. Run and Reinvent Your Business to Become an Autonomous Digital Enterprise with BMC
 


Address


Not Mentioned


Contact Number


Not Mentioned


Referral Information


Check details



 



Share this opening with your friends on      Facebook     LinkedIn     Twitter     Email


Specialized Jobs

Latest Featured Jobs



Java Professionals | .Net Professionals | QA/ Software Testing | PHP/ MySQL Jobs | Tech Support Jobs | Admin/ HR Jobs

Jobs in Bangalore | Delhi/ NCR Jobs | Jobs in Chennai | Hyderabad Jobs | Kolkata Jobs | Jobs in Mumbai | Jobs in Pune

Off Campus Jobs | Fresher/ Entry Level Jobs | Junior/ Executive Level | Senior/ Middle Level | Managerial Level Jobs



KCS Home         Interview Schedules         Software Jobs         Off Campus Drive         Candidate's Login/ Register