KCS Group

Technical Support Engineer (Work from Home)   




  Sutherland Global Services Private Limited is looking for Technical Support Engineer (Work from Home)



Job Description

Candidates need to have fair knowledge of hardware computers (for eg: RAM/ROM, types/ functions of RAMs, SSD/HDD, functions/characteristics of SSD/HDD, microprocessor, motherboard, where it is located, components of motherboard, Components of computer BIOS, memory, storage, devices and the full forms of all the abbreviations.

what is RAM/ROM, types/functions of RAMs
what is the difference between SSD/HDD, what are the functions/characteristics of SSD/HDD
what is cloud storage?
What would you do if you do not have internet on your laptop(prepare on the troubleshooting steps for the same)
Your Windows machine is booting up slow, what are the possible solutions to this?
You have put SSD in a slot, but the slot is not working that what you will do?
Issues we access BIOS , DRAM generations, system configuration, SSD v HDD key features other than speed, system upgrade suggestions for DRAM, mock call to check communications, probing skills

BIOS, SSD and DRAM (Failure modes/reasons and fix for that)
BIOS (what are the situations we use them)
DRAM generations and mix match compatibility
What is Dual Channel functionality
Steps for installing memory in a laptop or mac book pro system
What is case modding
What is overclocking
RDIMMs over UDIMMs

Profile mix of Graduate freshers or Undergraduate
Needs to have good knowledge in computers(Technical knowledge about hardware computers, eg RAM/ROM, types of Rams, SSD/ HDD, Microprocessor etc
Typing Skills: 25 WPM/ 90% accuracy

Its Permanent Work from Home.
Its an International Process mix of (Email Voice and chat
Looking for IMMEDIATE JOINERS ONLY

Interested candidates can share their updated CV on neha.qureshi@sutherlandglobal.com
 

Work Experience

0 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Pune, Across India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech, Diploma


Salary
Not Specified


Key Skills
Technical Support, Computer Hardware Support, International Voice Process


Company Info
Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.

Our heritage has made us who we are: a future-ready organization. For 35 years, we ve been caring for our customers customers. As an early pioneer in robotic automation, we ve grown our core offering through steady organic investment and by acquiring key capabilities. Today, we make those experiences relevant, instantaneous, predictive and frictionless. Decades of developing best-in-class processes for some of the world s most experience-native companies has enabled us make digital human in ways that transform customer and employee relationships at scale.
 


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