KCS Group

Technical Support Executive   




  Teleperformance Global Services Pvt. Limited is looking for Technical Support Executive



Job Description

Applicant should have an College degree or technical training with at least 1 Year of Technical Support Experience at any capacity. Must be proficient with Microsoft Office tools. Should have knowledge about Windows & Macintosh Operating System. Knowledge about Citrix & VPN technologies. Should have both an interest in the IT industry and technical aptitude.

Must have exceptional verbal and customer service skills.
Must have excellent writing skills.
Must have the ability to multi-task and prioritize.
Must be able to perform duties with minimal supervision.
Experience with Teleperformance is preferred.
Experience on Active Directory and/or Citrix is preferred.

Roles and Responsibilities-

Provide first call resolution or facilitate resolution to Home Agent issues by engaging the appropriate parties.
Troubleshoot issues related to Citrix and/or VPN sessions on Windows & Macintosh Platform.
Manage problem tickets from cradle to grave ensuring that appropriate information is gathered, assignment to fix agent is accurate, and resolution is achieved within the documented service levels.
Communicate technical and procedural production issues between company employees at all levels utilizing ticketing, email, instant messaging, and phone.
Facilitate escalation for unresolved issues approaching or surpassing the allowable service level.
Must be comfortable with night shifts.
Collect and consolidate required information from reporting parties into ticketing system.
Performs other related duties and assignments as required and as assigned by supervisor or manager.

Interview Date/ Time-
22nd August - 26th August 2022, 12.00 PM - 5.00 PM

Venue Details-
Teleperformance Global Services Pvt. Limited
Ashar IT Park, 2nd, 3rd & 5th & 7th & 10 floor,Jayshree Baug,
Road No. 16/Z, Wagle Industrial Estate, Thane - 400 604

Contact - Purva Bhosale (8689919448)

Note - Kindly share your CVs on purva.bhosale@teleperformancedibs.com
 

Work Experience

0 to 2 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
Consumer Durables/FMCG 


Job Location
Mumbai 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
technical Support, Active Directory, Customer Service, Troubleshooting


Company Info
Teleperformance SE (TP) is an omnichannel company headquartered in France. The company provides customer acquisition management, customer care, technical support, debt collection, social media services, and other services. It operates in 88 countries and serves 170 markets.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Interview Dates


22, 23, 24, 25, 26/ Aug/ 2022


Referral Information

Check details



Candidates are requesed to come for direct walk-in interview or contact at the above given number!




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