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Job Description
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What you will be doing:
Dealing with Enterprise level customer support issues primarily over the telephone on a daily basis.
Working as part of a global support team during EMEA hours, in coordination with support centres in other geographic locations operating 24x7 support.
Documentation of case progress and communications to a high standard using a call tracking system.
Providing customer feedback on their issues as they are progressed with clear expectation setting.
Ensuring high customer satisfaction by providing a professional service and swift resolution to all customer issues
Weekend work on a rotation basis, for which days in lieu/remuneration is offered, after a significant period of training and development (6 months).
Recreating problems in house and providing evidence where bug fixes are required.
What Skills, experience and education you need as a team member to succeed:
Willing to work as part of a professional support team to provide solutions to customer issues/ problems.
Able to maintain professionalism while under pressure.
The candidate needs to be someone who values teamwork and can contribute to the entire group who is a self starter and self motivated.
Someone who wishes to continue to develop their skill set in a proactive environment.
Being a team player and understanding the customer s needs ensures continued success of the support centre and individuals who demonstrate these skills are very welcome.
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Work Experience |
3 to 7 Years |
Level |
Junior - Executive, Assistant |
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Job Function
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IT-Software, Desktop Support |
Vacancies
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Not Specified |
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Industry
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IT-Software |
Job Location
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Pune |
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Educational
Qualification
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B.Sc, BCA/BCS, B.E./B.Tech |
Salary
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Not Specified |
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Key Skills
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Technical Support, Customer Support, Customer Relationships
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Company Info
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Veritas Technologies is a leader in multi-cloud data management. Over 80,000 customers including 87% of the Fortune Global 500rely on us to help ensure the protection, recoverability and compliance of their data. Veritas has a reputation for reliability at scale, which delivers the resilience its customers need against the disruptions threatened by cyberattacks, like ransomware.
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Address
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Not Mentioned
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Contact Number
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Not Mentioned
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Referral Information
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Check details
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