KCS Group

Technical Support Associate   




  Tech Mahindra Limited is looking for Technical Support Associate



Job Description

Tech Mahindra Hyderabad is hiring candidates for one of the leading International Telecommunication Provider with Excellent communication skills. Should have relevant experience in customer handling International Voice Process.

Skills required :-

Knowledge of Ticketing Tool, Prior experience in US calling and in a semi tech or technical process
Basic understanding and troubleshooting of internet network connectivity, LAN, Bluetooth, hotspots, Wi-Fi vs Ethernet, Range limitations etc.
Basic understanding of Point of Sale Machines, Kiosk, Vending Machines & Retail Environment.
Basic understanding of Microsoft Applications i.e. O365.
Basic understanding and knowledge of Desktops/Laptops computer hardware & software troubleshooting.
Good knowledge of POS Machines.
Handling Inbound calls of US Based customer to resolve their queries related to routers, troubleshooting etc.

Should have Excellent Communication skills :- English
Should be flexible for rotational shifts/ Night shifts
Only Experienced candidates apply
Immediate joiners are preferred .
 

Work Experience

0 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Hyderabad 


Educational Qualification
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others


Salary
Not Specified


Key Skills
Technical Support, International Voice Process, Customer Service


Company Info
Tech Mahindra is an Indian multinational information technology services and consulting company. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai. Tech Mahindra is a US$5.2 billion company with over 145,000 employees across 90 countries
 


Address


Not Mentioned


Contact Number


Not Mentioned


Referral Information


Check details



 



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