KCS Group

Technical Support/ Service Desk Analyst   




  Wipro Technologies Limited is looking for Technical Support/ Service Desk Analyst



Job Description

Qualification Any graduate (2021/22 pass outs) with 0 to 2 years of experience in Technical Support, OS (Windows/ MAC), MS applications (O365), Servers, VPN, Active Directory, Networking, etc.

Shifts Rotational shifts
Job Location Pune, India
English : Full professional proficiency mandatory

Role & Responsibilities-

The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro s Service Desk objectives

Be responsible for primary user support and customer service
Respond to queries from all calls, portal, emails, chats from the client
Become familiar with each client and their respective applications/ processes
Learn fundamental operations of commonly-used software, hardware and other equipment

Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software

Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
Regular MIS & resolution log management on queries raised
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
Identify and suggest improvements on processes, procedures etc.

Interview Date/ Time-
12th August 2022, 9.30 AM - 5.30 PM

Venue Details-
Wipro Technologies Limited
Plot No.31 MIDC, Pune Infotech Park,
Phase-2 Hinjewadi, Pune - 411 057.

Contact - Payal Shinde (8208841496)
 

Work Experience

0 to 2 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune 


Educational Qualification
B.E./B.Tech, MCA/PGDCA, B.Sc, BCA/BCS


Salary
Not Specified


Key Skills
OS (Windows/ MAC), MS applications (O365), Servers, VPN, Active Directory, Networking


Company Info
Wipro Limited (NYSE:WIT) is a global information technology, consulting and outsourcing company with 170,000+ workforce serving clients in 175+ cities across 6 continents. Wipro helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model. Our 55+ dedicated emerging technologies Centers of Excellence enable us to harness the latest technology for delivering business capability to our clients.

Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent. Today we are a trusted partner of choice for global businesses looking to differentiate at the front and standardize at the core through technology interventions.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Interview Dates


12/ Aug/ 2022



Candidates are requesed to come for direct walk-in interview or contact at the above given number!




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