KCS Group

Technical Support Associate   




  Tech Mahindra Limited is looking for Technical Support Associate



Job Description

We are seeking a dynamic, motivated, tech savvy individual with healthcare IT experience to join our growing team as a Service Desk Technician . In this position, the technician will be responsible for providing technical assistance and support to clients with computer systems, hardware, or software issues while providing excellent customer service. Service Desk Technicians will also respond to queries, answer functionality questions, isolate problems, and implement solutions.

High school diploma or GED equivalent required.
Excellent oral and written communication skills.
Must have excellent customer service.
Minimum of two (2+) year overall experience in IT related customer service-field.
IT Support/ Service Desk experience two (2) years

Roles and Responsibilities

1. Provide Application support for both vended and non-vended applications including Investigation, Diagnosis, Resolution, and Recovery.

2. Manage incidents in accordance with agreed upon criteria and document end-to-end Incident Management Process to include logging, triaging, analyzing, resolving, and investigating technological functional issues.

3. Troubleshoot application problems, maintains applications, and provides input on system configuration.

4. Create tickets with the ITSM Tool based on the users systems issues and level of priority, then assigns ticket to the appropriate team for resolution.

5. Provides customer-focused support, possesses oral and written communication, and interpersonal skills to effectively interact with customers, vendors, and other technical areas internal and external to the department.

IMMEDIATE JOINERS FOR Hyderabad

Request you to kindly share your updated CV along with below details immediately at EK00824968@TechMahindra.com :-

Total Experience
Current CTC
Expected CTC
Notice Period
 

Work Experience

0 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Noida, Hyderabad 


Educational Qualification
Diploma, B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others


Salary
Not Specified


Key Skills
Technical Support, IT Support/ Service Desk, Customer Sservice


Company Info
Tech Mahindra is an Indian multinational information technology services and consulting company. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai. Tech Mahindra is a US$5.2 billion company with over 145,000 employees across 90 countries.
 


Address


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Contact Number


Not Mentioned


Referral Information


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