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Job Description
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Candidate must have Strong written communication and analytical skills
Demonstrated proficiency in typing and grammar
Knowledge about the web applications and browsers
Proper phone etiquette with ability to speak and write clearly and accurately
Knowledge of customer service principles and practices
Willingness to co-operate with others and work to the greater good
Should have effective listening skills with Multi-tasking capabilities
Roles and Responsibilities-
Deliver service and support to end-users using and online helpdesk ticketing system
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Gather customers information and determine the issue by evaluating and analyzing the symptoms
Diagnose and resolve issues related to application use case and software issues involving internet connectivity, email clients, browsers and more
Research required information using available resources
Follow standard processes and procedures
Identify and escalate priority issues per Client specifications
Escalate problems to appropriate resource
Accurately process and record the transactions on the helpdesk ticket
Offer alternative solutions where appropriate with the objective of retaining customers and clients business
Organize ideas and communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers where necessary
Stay current with system information, changes and updates
Analyse the client tickets received and provide relevant solutions
Complete all other tasks that are deemed appropriate for your role and assigned by your manager/ supervisor
Interested candidates can share their resume on dsoni@transperfect.com
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Work Experience |
0 to 3 Years |
Level |
Junior - Executive, Assistant |
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Job Function
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Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web) |
Vacancies
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Not Specified |
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Industry
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IT-Software |
Job Location
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Pune |
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Educational
Qualification
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B.Sc, BCA/BCS, B.E./B.Tech |
Salary
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Not Specified |
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Key Skills
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Technical Support, Ticketing, Service Desk, Customer Support, Troubleshooting
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Company Info
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TransPerfect was founded in 1992 with a simple mission to provide the highest quality language services to leading organizations worldwide. Started as a two-person company operating out of a dorm room, TransPerfect has spent nearly three decades solving global business challenges for our clients, and has turned into one of the most successful growth stories in the business world.
TransPerfect is the world`s largest provider of language services and related technologies! The world`s best businesses know that potential customers can be anywhere. TransPerfect helps our clients to be everywhere. With global headquarters in New York and offices in 104 cities across six continents.
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Address
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Not Mentioned
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Contact Number
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Not Mentioned
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Referral Information
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Check details
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