KCS Group

Technical Support Representative   




  UPS Logistics Private Limited is looking for Technical Support Representative



Job Description

This position is the first point of contact for the end-user. Individual must be able to multi-task in a fast paced, high pressure environment with customers of varying degrees of technical knowledge. Individuals will have common solutions available for most technical problems encountered. Individual is required to identify and define problems, collect data, establish facts, and draw valid conclusions. Candidate must be able to understand, and interpret technical concepts and apply logic and deductive reasoning. Performs basic troubleshooting and ID resets for various applications.

Job Duties & Responsibilities-

Handling first level support contacts from internal UPS end-users and vendors
Communicate resolution to software/ hardware errors & malfunctions
Provide feedback on procedures
Troubleshoot/ dispatch basic hardware issues
Probe, isolate, and troubleshoot supported application problems
Handle general ID resets, email issues, Internet Explorer issues
Perform Internal Help Desk call overflow support as needed
Responsible for meeting established individual and team performance targets including: service level, resolution, productivity and quality standards
Maintain up-to-date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers
Adhere to established attendance and punctuality guidelines

Preferred Competencies-

Excellent customer service skills
Excellent probing and troubleshooting skills
Ability to identify, adapt, and apply approaches in problem solving
Attention to detail
 

Work Experience

0 to 2 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
Others 


Job Location
Pune 


Educational Qualification
B.E./B.Tech, MCA/PGDCA, B.Sc, BCA/BCS


Salary
Not Specified


Key Skills
Desktop Support, Technical Support, Service Desk, Voice Process, Customer Support


Company Info
Operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. Beginning as a small messenger service started by enterprising teenagers and a $100 loan, UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safer, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment. Headquartered in Atlanta, UPS can be found on the web at UPS.com and at about.ups.com. The company is also active among other social media channels including Facebook, Instagram, Twitter, and YouTube.
 


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Referral Information


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