KCS Group

Technical Support (Voice Process)   




  GENPACT India Private Limited is looking for Technical Support (Voice Process)



Job Description

Qualification- Graduate (Any Discipline)
Freshers are eligible to apply
Fluent in English & Spoken Hindi (Mandatory)

Preferred Qualifications:

Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
You should be able to work on a flexible schedule (including weekend shift)

Shifts: Flexible to work in any shifts (24*7)

Job Responsibilities:

Respond to customer queries and customers concern.
Demonstrates effective, clear and professional written and oral communication.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seek solutions through logical reasoning
Demonstrates strong problem-solving capabilities and assist customers in case of any issues
Provide excellent customer service to our customers
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Basic knowledge of how digital payments work required

Mega virtual drive on 27th July` 2022.

Zoom ID- https://genpact.zoom.us/j/94195451928
Time- 10:30 AM to 1:30 PM
Location- Hyderabad
 

Work Experience

0 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Hyderabad 


Educational Qualification
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others


Salary
Not Specified


Key Skills
Customer Service, International Voice Process, Non Voice, Technical Support


Company Info
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes an approach we call Lean DigitalSM. We deliver value to our clients in two ways through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients operations.

Our approach is continually refined in one of the world s largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Interview Dates


27/ Jul/ 2022



Candidates are requesed to come for direct walk-in interview or contact at the above given number!




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