Technical Support (Voice Process) (required) at GENPACT India Private Limited

KCS Group

Technical Support (Voice Process)

GENPACT India Private Limited is looking for Technical Support (Voice Process)

Job Description	Qualification- Graduate (Any Discipline) Freshers are eligible to apply Fluent in English & Spoken Hindi (Mandatory) Preferred Qualifications: Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach You should be able to work on a flexible schedule (including weekend shift) Shifts: Flexible to work in any shifts (24*7) Job Responsibilities: Respond to customer queries and customers concern. Demonstrates effective, clear and professional written and oral communication. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seek solutions through logical reasoning Demonstrates strong problem-solving capabilities and assist customers in case of any issues Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Basic knowledge of how digital payments work required Mega virtual drive on 27th July` 2022. Zoom ID- https://genpact.zoom.us/j/94195451928 Time- 10:30 AM to 1:30 PM Location- Hyderabad
Work Experience	0 to 5 Years	Level	Junior - Executive, Assistant
Job Function	Operations/Customer Service, Technical Support, Customer Service (Voice)	Vacancies	Not Specified
Industry	CRM/Call Centers/BPO	Job Location	Hyderabad
Educational Qualification	B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others	Salary	Not Specified
Key Skills	Customer Service, International Voice Process, Non Voice, Technical Support
Company Info	Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes an approach we call Lean DigitalSM. We deliver value to our clients in two ways through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients operations. Our approach is continually refined in one of the world s largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi.
Address	Not Mentioned
Contact Number	Not Mentioned
Interview Dates	27/ Jul/ 2022
Referral Information	Check details
	Candidates are requesed to come for direct walk-in interview or contact at the above given number!

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