KCS Group

Technical Support Engineer   




  ActioHX Solutions Private Limited is looking for Technical Support Engineer



Job Description

Candidate should have 0 to 2 years of experience or knowledge of providing customer support, which includes identifying & troubleshooting hardware/ software/ operating system issues and fixing the issues. Very good experience or knowledge of using ticketing tool. Ability to work independently by researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Laptop / desktop hardware troubleshooting.

Basic network troubleshooting ability to identify whether the issue is with the laptop/desktop, network cable, network port or with the network switch. Some experience of working on or good understanding of DNS, DHCP, VPN, and Active Directory. Well versed in remote troubleshooting for users who are located outside Pune. Basic knowledge of Windows & Linux server operating systems, web servers and database.

Good written and oral communications skills. Ability to work with deadlines and complete tasks on time. Understanding SLAs and knowing when and what to escalate to the L2 Team. Working in shifts (9-hour shifts in 24x7 rotation) is essential as well as being on rotational on call duty. Being a quick, adaptable learner when it comes to new technology is key for a technical support engineer.


 

Work Experience

0 to 2 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune 


Educational Qualification
B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Windows Installation, Linuxm VPN, Service Desk, Troubleshooting


Company Info
ActioHX partners with global companies that are pursuing digital transformation in the service-delivery space. We work across all industry verticals, positively impacting revenue, cost, compliance & risk mitigation. Our services ensure accelerating clients digital-transformation initiatives and reconciling recommendations with mutually agreed leading indicators/KPI s ensuring an impressive RO.
 


Address


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Contact Number


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Referral Information


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