KCS Group

Technical Support Consultant   




  Allscripts India Private Limited is looking for Technical Support Consultant



Job Description

Interact with customers via Live Calls, Email, Chat to help troubleshoot and resolve complex product problems or issues
Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
Track and document inbound support requests and ensure proper notation of customer problems or issues
Document problems and solutions to train lower-level support on how to properly address customer or product problems
Communicate with product management department to improve on current design or to identify possible problems with design
Stay abreast of current technology in products, design changes, and new products offered
Provide day to say support via internal support ticket system tool. Candidate will be responsible for understating and fulfilling requirement based on SLA and priority of tickets.
Open to work in 24x7 rotational shifts.

Mandatory Skills-

Excellent verbal and written communication ( SQL )
Troubleshooting experience

Other Skills-

Excellent verbal and written communication
Troubleshooting experience
Good analytical and problem-solving skills.
Strong team player - collaborates well with others in multiple time zones; ability to share knowledge with team members
Excellent organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize own work

Preferred Skills-

Healthcare knowledge and experience
Helpdesk or Call center experience.
 

Work Experience

3 to 6 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune 


Educational Qualification
B.E./B.Tech, MCA/PGDCA, B.Sc, BCA/BCS


Salary
Not Specified


Key Skills
Technical Support, Product Management, Application Support, Ticketing, Helpdesk, Time management


Company Info
Allscripts is a leading provider of Healthcare IT, listed on the NASDAQ stock exchange (MDRX) and headquartered in Chicago, IL. Allscripts is located in eight major cities across the USA and has a total of 15 locations worldwide including India, Canada, Singapore, Australia and UK. Allscripts has more than 7,000 team members across the globe, including about 2000 team members in India working at three of our offices in Pune, Bangalore and Baroda.

Allscripts offers an open, integrated portfolio of healthcare information technology solutions for hospitals, physician practices and post-acute organizations. Its vision of a connected community of health guides Allscripts to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate collaboration and exchange of critical patient information. The Allscripts culture supports an innovative, creative and diverse workforce whose role is to ensure our clients reach their goals, and along the way to feel proud of what we`ve accomplished in transforming healthcare. Giving back to the community is as important to us as building products and supporting clients in the healthcare industry
 


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