KCS Group

Technical Support Engineer   




  Bentley Systems is looking for Technical Support Engineer



Job Description

Candidate should have Bachelor`s Degree, Preferable in Mechanical/ Chemical, or other related discipline with 1 to 4 years of Experience in relevant field. Some experience in BIM applications would be added benefit. Knowledge of MicroStation, AutoCAD, Bentley Plant Application (OpenPlant) or exposure in ProjectWise would be an asset.

Possess excellent written and verbal communication skills.
Good analytical and English communication skills.
Good communication/writing skill in any global language would have added benefit.
A motivated self-starter with the ability to work independently.

Job Responsibility-

Serve as the primary support liaison between the Customer and Bentley Systems in a 24 x 5 environment.
Provide prompt and courteous troubleshooting and technical support to users via e-mail, phone, and web-portal.
Provide On-site assistance in complex technical solutions requiring changes to core functionality, code, and systems operation.
Assist with all facets of Bentley users and technical support by helping to identify user issues by isolating and resolving the issue or by proper escalation.
Troubleshoot the users support request using the available tools and resources while following the appropriate processes and procedures.
 

Work Experience

1 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune 


Educational Qualification
B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Product Support, Troubleshooting, Project Delivery


Company Info
Bentley Systems is seeking a talented individual (Entry Level - Mechanical/Chemical Engineer) to become a valued member of Global Support Team. This position is part of our Plant Global User Success team. The Plant Global User Success team is responsible for the ongoing development and implementation of new products, features, and support in Bentley s OpenPlant (OpenPlant Modeler, OpenPlant PID, OpenPlant Isometrics Manager & integral products like BRCM/ProStructures, BIM Etc.) Products. The team interacts with Professional Services, Product Development, Product Management, Quality Assurance, Marketing and Sales teams.

As part of the Global User Success team the technical support engineer is responsible for providing technical and user support via phone, e-mail, and web-portal for Bentley s users. This is a hands-on position that will interface with our users as well as our development, professional services, and sales departments. The position is responsible for problem analysis, documentation, resolution, escalation and creating content (like manuals, videos, etc.) involving Bentley s supported products. There will also be a requirement to provide remote and onsite training/demo as well as consultancy services to our users.
 


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Referral Information


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