Technical Support Engineer (required) at Esper

KCS Group

Technical Support Engineer

Esper is looking for Technical Support Engineer

Job Description	Candidate must have 0 to 3 years of work experience in the customer experience/ support space Ability to work independently and make decisions Excellent written and verbal communication skills Demonstrated ability to manage multiple priorities High attention to detail Passion for resolving customer issues Bonus points if you have- Domain expertise in DevOps, Hardware, SaaS, or Android Knowledge of mobile computing platforms (Android, iOS). Proven experience working in an evolving, high growth environment Job Responsibilities- Provide telephone and email based technical support for our customers who have implemented Esper, responding to and resolving customer issues in a timely fashion Collect the required details for the issues reported by customers, Diagnose / Investigate, and solve application queries and answer customer questions Provide superior customer service in regards to our MDM solutions Able to plan, prioritize and organise workload, consistently working within service standards and agreed objectives Endeavor to respond to all customer requests in a timely manner while improving customer experience Use various devices to reproduce customer environments in order to troubleshoot issues further. Communicate with internal product support teams to resolve product issues. Work in APAC and EMEA shifts.
Work Experience	0 to 3 Years	Level	Junior - Executive, Assistant
Job Function	IT-Software, Desktop Support	Vacancies	Not Specified
Industry	IT-Software	Job Location	Bangalore
Educational Qualification	B.Sc, BCA/BCS, B.E./B.Tech	Salary	Not Specified
Key Skills	Technical Support, Product Support, Mobile Computing, Android, Logistics
Company Info	Esper is a platform for developers and IT to deploy applications seamlessly and to orchestrate their Android device-based applications across development, deployment, and maintenance. We are focused on developers by taking an API-centric, language-neutral approach. Our tools enable developers to tackle the big challenges of device development such as identifying, debugging, and resolving issues with their apps and devices in the field. And we help IT do more with less. Its time to move from traditional device management approaches to DevOps oriented Device Orchestration!
Address	Not Mentioned
Contact Number	Not Mentioned
Referral Information	Check details

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