KCS Group

Technical Support Engineer   




  Adecco India Private Limited is looking for Technical Support Engineer



Job Description

Candidate must have Bachelor s Degree (Any Stream) with excellent English & Hindi (Domestic)/ English (Global) written and verbal communication skills. Basic computer hardware knowledge

Minimum skills required:

Effective Communication Skills/ Clarity in communication
Ability to Handle Pressure and display emotional stability
Speed and Efficiency
Problem Solving ability and logical approach
Listening capacity, Customer centricity, Patience and empathy

Job Responsibilities:

Must possess the zeal to demonstrate Customer First culture in every interaction
Ability to troubleshoot and fix Hardware/ Networking/ OS related queries over the phone
Ability to use tools and telephony efficiently
Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.

Knowledge and Skills:

Active demonstration of ownership, time management and multitasking of tools
Demonstrate high level of Interpersonal & communication skills & handle objections and customer escalations
Should demonstrate good analytical/ logical approach on troubleshooting for resolving Hardware & Software issues
Should have excellent CRM skills, Email/ Chat Etiquettes, Customer First mindset is crucial
A+, N+, MCSA, MCSE Technical certifications would be added advantage

Selection Procedure:

Round 1: Trainer/ Hiring Voice Evaluation (Manual)
Round 2: Hire Pro Tool Test (Tech round)
Round 3:Operations/HR round

Note: Only Face2Face interview at client location.

If you re interested in the above-mentioned position, then kindly revert me with below-mentioned details along with update resume and passport photograph on subhash.majumder@adecco.com

Current CTC:
Expected CTC:
Total Experience:
Relevant Experience:
Notice Period:
Current Location:
Preferred Location:
Are you ready to re-locate Bangalore? *
Are you ready to work on Adecco India Payroll? *

If you re not interested, kindly forward this requirement to someone who s looking for change.
 

Work Experience

0 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Bangalore 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Service IT Helpdesk, Desktop Support, Technical Helpdesk, Chat/ Voice Support


Company Info
The world of work and employment is continually evolving, and the Adecco Group is one of the leading forces shaping that change. With our breadth and depth of expertise gained on the global stage, we re able to deliver fully integrated workforce solutions that will support your organization s development and growth strategy. So you re not just ready for the future. You re already there.

Our ecosystem of brands and solutions allows us to offer complete solutions that help solve the talent challenges faced by our clients and to support our candidates and associates throughout their careers. We are embracing the potential of digital, adding more value to existing solutions, expanding our market, and significantly improving efficiency. We see digitization as an opportunity to grow employment. By combining the best of the HR solutions industry with the best of the technology industry in a responsible way, we seek to become a more valuable service partner.

Our India office, headquartered in Bengaluru captures a unique job market, and each year helps over 120000 candidates across more than 55 cities and towns to find the perfect job.
 


Address


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Contact Number


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Referral Information


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