KCS Group

Technical Support Engineer   




  Mphasis Limited is looking for Technical Support Engineer



Job Description

Technical Skills:

Hands-on experience with Windows /Mac OS environments
Excellent problem-solving and communication skills
Hands-on experience with Windows /Mac OS environments
Good understanding of computer systems, mobile devices, and other tech products
Familiarity with remote desktop applications and help desk software (e.g., WebEx)
Knowledge on Citrix Virtual Apps, AWS technology and Desktop.
Basic knowledge on Virtualization technology.

Roles and Responsibilities-

Knowledge on Ticketing tools (e.g. ServiceNow, Remedy Force)
Familiar to the Citrix, AWS environment
Aware of ITSM Process (Incident management)
Inbound calls taking

Talk to End Users through a series of actions, either via phone, email or chat, until they have solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Prioritize and manage several open issues at one time.
Document technical knowledge in the form of notes and manuals.
Refer to internal database or external resources to provide accurate tech solutions

Educational Qualifications: Graduate from any stream
Work Location: Pune and Bangalore
Immediate joiners preferred. Passport is mandatory.

If interested, drop your resumes on tabita.asade@mphasis.com
 

Work Experience

1 to 2 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Bangalore, Pune 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Remote Support, Service Desk, Voice Process


Company Info
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).

Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endearing to our clients.
 


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