KCS Group

Technical Support Engineer   




  Trellix - A Cybersecurity Company is looking for Technical Support Engineer



Job Description

Candidate should have 0 to 3 years of technical support experience in large enterprise space with solid understanding of technical support processes, customer management/handling skills & ability to work under pressure and in shifts .
The ideal candidate will be a die-hard Engineer, who is a self-starter, with excellent interpersonal, communication, presentation, documentation, problem solving and troubleshooting skills.

Quality focus, result & goal orientation in a group situation and commitment to customer delight are a must. Sound fundamentals of TCP/ IP, HTTPs, SSO-SAML, SAAS understanding and in-depth knowledge of Networking & Security Concepts. Should be flexible to work in shift.

Primary Skills:

Excellent communication and customer management skills
Good understanding of OSI Model, TCP/ IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP, SMTP).
Excellent understanding on application layer protocols (HTTP-HTTPs/ SSL), PKI, Network Security - Firewalls/ Proxy and SIEMs

Understanding of cloud platforms like Azure, O365 suite, AWS, Salesforce is a plus
Good understanding of Linux/ Unix is a plus
Knowledge of Java and SQL is a plus
Scripting language (e.g. Perl, Python) is a plus

Role Overview:

Technical Support Engineer, you will be assisting Skyhigh Security Cloud customers to resolve their technical issues in timely manner. This position requires someone who enjoys interacting with customers, and cross functional teams to drive customer issues to resolution.
 

Work Experience

0 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Troubleshooting, Remote Support, SQL


Company Info
Trellix is a global company redefining the future of cybersecurity. The company`s open and native extended detection and response (XDR) platform helps organizations confronted by todays most advanced threats gain confidence in the protection and resilience of their operations. Trellixs security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 40,000 business and government customers.
 


Address


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Contact Number


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Referral Information


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