KCS Group

Technical Support Engineer   




  Mphasis Limited is looking for Technical Support Engineer



Job Description

Candidate should be Any Graduate or pursuing last year of graduation with minimum 1 to 2 years experience in Service Desk. Must have effective Business communication, communication in neutral accent over phone, active listening and probing skills.

Operating the computer, OS and knowledge base navigation, use of Ticketing tool.
Account Management/ password reset, remote desktop skills.
Analytical Skills, Level 1 and 1.5 technical troubleshooting.

Roles and Responsibilities-

Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA`s
Logging incidents and service requests, categorizing and prioritizing them, and managing their lifecycle as per ITIL guidelines.
Update users about request status and close requests when users are satisfied with solutions.
Level 1 troubleshooting mainly related to desktop/ OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
Remote Desktop troubleshooting. Escalate complex incidents/ request to upstream technical groups
 

Work Experience

1 to 2 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Bangalore 


Educational Qualification
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others


Salary
Not Specified


Key Skills
Technical Support, Ticketing Tools, IT Service Desk, Remote Desktop


Company Info
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).

Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endearing to our clients.
 


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