KCS Group

Technical Support Representative   




  Startek (Aegis CSS Private Limited) is looking for Technical Support Representative



Job Description

Candidate should have minimum Educational Qualification 10+2 (No Backlogs)
Minimum 8 months to 1 year experience Technical support
Excellent Verbal and Written communication skills
Must have excellent Interpersonal skills

Attention to detail and good problem-solving skills.
Prior experience in tech support, desktop support, or a similar role.
Proficiency in Windows/ Linux/ Mac OS will be preferred.
Experience with remote desktop applications and help desk software.

Key Responsibilities-

Handle inbound/ outbound customer interactions across voice, chat, or email channels.
Troubleshoot technical issues related to products, software, hardware, applications, or network connectivity.
Guide customers through step-by-step solutions in a clear and professional manner.
Escalate complex issues to Level 2/Level 3 support teams as needed.
Follow standard operating procedures (SOPs) and adhere to service-level agreements (SLAs).
Maintain product knowledge and stay updated with new technical features and updates.
Meet performance metrics such as CSAT, AHT, FCR, and quality scores.

Interview Date/ Time-
15th - 19th December 2025, 12.30 PM - 5.30 PM

Venue Details-
Startek ITPL, 6th Floor,Explorer Building,
Pattandur Agrahara, Whitefield,
Bengaluru - 560 066.

Contact Person - Alisha A
Email alisha.alexander@startek.com
 

Work Experience

0 to 4 Years

Level

 Entry Level 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Bangalore, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, International Voice Process, Customer Support, Troubleshooting


Company Info
Our associates are central to our mission of combining people, technology and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams come from many different backgrounds with rich and varied experiences. Our Values unite us, creating a shared set of behaviours that are common to all associates across Startek regardless of region or role. Our Values work together to guide our decision-making and shape the experience of our associates, our clients and our shareholders.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Interview Dates


15, 16, 17, 18, 19/ Dec/ 2025



Candidates are requesed to come for direct walk-in interview or contact at the above given number!




Share this opening with your friends on      Facebook     LinkedIn     Twitter     Email


Specialized Jobs

Latest Featured Jobs



Java Professionals | .Net Professionals | QA/ Software Testing | PHP/ MySQL Jobs | Tech Support Jobs | Admin/ HR Jobs

Jobs in Bangalore | Delhi/ NCR Jobs | Jobs in Chennai | Hyderabad Jobs | Kolkata Jobs | Jobs in Mumbai | Jobs in Pune

Off Campus Jobs | Fresher/ Entry Level Jobs | Junior/ Executive Level | Senior/ Middle Level | Managerial Level Jobs


KCS Home         Interview Schedules         Software Jobs         Off Campus Drive         Candidate's Login/ Register