KCS Group

Network (Support) Engineer   




  Automation Anywhere, Inc. - AWS Marketplace is looking for Network (Support) Engineer



Job Description

We are looking for a Technical Support Engineer to join our global Customer Support organization at Automation Anywhere. The ideal candidate will be responsible for delivering exceptional technical assistance to our customers, ensuring quick resolution of complex issues, and driving customer satisfaction. You will work closely with cross-functional teams, including Product, Engineering, and Cloud Operations, to identify, troubleshoot, and resolve issues related to our RPA (Robotic Process Automation) and Agentic platform.

Required Skills & Qualifications-

Bachelor s degree in Computer Science, Information Technology, or related field.
2 to 4 years of experience in technical support, application support, or software troubleshooting.
Strong understanding of Windows and/or Linux environments.
Working knowledge of databases (SQL Server, MySQL, or Oracle).
Basic understanding of APIs, networking, and cloud concepts (AWS, Azure, or GCP).
Excellent analytical and problem-solving skills.
Strong communication skills with the ability to explain technical concepts clearly.

Key Responsibilities-

Provide technical support for Automation Anywhere products, including RPA and Agentic Platform.
Diagnose and troubleshoot application, infrastructure, and configuration issues across cloud and on-prem environments.
Analyze logs, scripts, and automation workflows to identify root causes and recommend effective solutions.
Handle customer cases through ticketing systems, live chat, and remote sessions, ensuring timely and accurate responses.
Collaborate with internal teams to escalate and resolve complex technical problems.
Maintain high customer satisfaction through professional communication and ownership of each issue.
Document known issues, workarounds, and solutions in the knowledge base.
Participate in weekend or rotational shifts as part of 24x7 support coverage.

 

Work Experience

2 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Application Support, Networking, Software troubleshooting


Company Info
Automation Anywhere is a leader in agentic process automation, providing enterprise-grade AI-powered automation for mission-critical business processes. The company s Agentic Process Automation System is powered by specialized AI and generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Available in both public and private cloud environments, Automation Anywhere empowers organizations worldwide to 10X business impact, in 1/3 the time. Drive innovation and accelerate business growth with Agentic Process Automation. Today, the world`s leading companies are building the future of work and unleashing human potential with Agentic Process Automation from Automation Anywhere.
 


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