KCS Group

Technical Support Executive   




  Carnation Infotech Private Limited is looking for Technical Support Executive



Job Description

Candidate should have Bachelors Degree in Computer Science, Information Technology, or Mathematics with 1 to 3 years of relevant experience (max 5 years of total experience). Must have excellent communication & interpersonal skills. Strong telephone etiquette skills ensure constructive relationship with customers

Desired Key Skills:

Exposure to AWS environment
Understanding of Azure applications
Able to detect the issues or problems with Azure Management Console
Strong customer focus & Multi-tasking skills

Ensure application performance, uptime with maintaining high standards of monitoring parameters.
Windows/ Software`s Troubleshooting & Problem Solving
Working knowledge on CRM Software`s
Good knowledge on various monitoring software
Knowledge of web services, API, REST, and RPC
Flexible to work in rotational shifts

Job Responsibilities:

Monitor CRM Dashboard, identify, escalate and respond to critical errors.
Troubleshoot incidents, identify root cause, fix and document problems, and implement preventive measures
Respond to the customer/user`s calls/ emails/ tickets to understand and provide the viable solution to the problems.
 

Work Experience

1 to 3 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore, Lucknow 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Troubleshooting, Web Services Api


Company Info
Carnation Infotech a sister company of a New Jersey based IT and Staffing consulting services, Cardinal Technology Inc services to Fortune 1000 organizations. We service large corporate, Fortune 1000 companies such as Johnson & Johnson, Opko Health Inc., AT&T, NBC, Bed Bath & Beyond, etc. to name a few.

We at Carnation Infotech provide the best available IT talent in the shortest possible time on cutting edge technologies enabling our clients to meet their pressing delivery deadlines without delaying their project in absence of resources. We have several ongoing development/IT/QA projects from the last 4 5 years.
 


Address


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Contact Number


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Referral Information


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