KCS Group

Technical Support Executive   




  Careernet Technologies Private Limited is looking for Technical Support Executive



Job Description

Candidate should be BE/ B.Tech (Computer Science)/ BCA or MCA with minimum 1 years of experience in Service Desk/ Technical support process/ Cloud Computing Process. Must have excellent communication skills C1 equivalent proficiency

Displays excellent customer service skills and capabilities
Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
Maintain response and resolution speed as defined by SLOs
Keep high customer satisfaction scores and follow quality standards in 90% of cases.
Use existing knowledge base to provide a customer facing root cause assessment.

Ready to work in shifts 24/7 - mandatory

Perks and Benefits-

Work From Home - Currently
5 Days working/ Rotational off
 

Work Experience

1 to 6 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Pune, Mumbai 


Educational Qualification
B.E./B.Tech, MCA/PGDCA, B.Sc, BCA/BCS


Salary
Not Specified


Key Skills
Technical Support, Customer Service, Voice Process, Network Support, System Support


Company Info
We are India s leading talent solutions provider. We are the trusted partner for you to shape your teams with holistic solutions at scale, and candidates to realise their dream careers. If you re a global employer starting in India, or an indigenous startup, or a large enterprise scaling up operations, your talent needs are at the heart of what we do. We always see to it that you find what you re searching for.

From finding the most passionate individual to looking for an entire team, we are adept at helping your organisation find the best talent. We help organisations discover markets, start business and scale up. And we have been doing it all since 1999.
 


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Referral Information


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