KCS Group

Technical Support Executive   




  TELUS International Pvt. Limited is looking for Technical Support Executive



Job Description

Candidate should have 1 to 5 years of experience in International Technical Support (Voice)
Must have excellent communication skills
Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
Should be comfortable working in 24*7 Working Environment
Rotational shifts & Rotational week offs

Exclusions:
Undergraduate Fresher are not eligible/ Graduate freshers with Non Technical education are not eligible.

Role & Responsibilities-

Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service
Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting
Walks customers through common phone hardware and software configurations to maximize service functionality
Provides solutions and resolution resources for customer repair problems
Interfaces with customers over the phone providing status updates and ensuring service has been restored
Escalates appropriate technical issues to upper-level technical support when needed

Please connect with Neeraj at 8285244315
 

Work Experience

1 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Delhi/ NCR, Noida, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Customer Support, International Technical Support (Voice)


Company Info
Hands down, our culture is our competitive advantage. It s what fuels our innovative approach to delivering end-to-end customer experience solutions backed by next-gen technology. It s also what makes us stand out from the competition. The rebrand to TELUS Digital reflects how far we`ve come in our journey and acknowledges our innovative and transformative solutions offering. We enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. Our team members want to be part of something bigger. And when given the opportunity to make a meaningful difference in their own communities, our proud team members reward us with their ongoing commitment and loyalty.
 


Address


Not Mentioned


Contact Number


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