KCS Group

Technical Support Engineer   




  SpiceTech System Private Limited is looking for Technical Support Engineer



Job Description

Position: Technical Support Engineer (TSE) L1
Educational Qualification: BE/ B-tech/ Science Graduate
Work Experience: 1 to 4 Years

Job Responsibility-

Laptop/ Desktop/ Software (desktop applications/ 3rd party application)
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including network configuration, licensing issues, product configuration, etc.
Work to reproduce reported problems in software products
Ask users targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits

Talk users through a series of actions, either via phone or email, until theyve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers, system and network admins)
Provide prompt and accurate feedback to users
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritise and manage several open issues at one time

Follow up with users to ensure their systems/applications are fully functional after troubleshooting
Document technical knowledge in the form of notes and manuals; Technical Writing Experience a plus
Maintain positive relationships with users
Maintain inventory and records for all iOS, Android devices and applications.
Ensure a secured IT infrastructure for company-owned mobile devices within or outside physical company.
Control access to proprietary data on approved devices to reduce the risk of potential misuse of data.
Install and configure various commercial products on window/Linux, MAC operating systems
Basic level server hardware and software installation and troubleshooting.
 

Work Experience

1 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support, Network Administration, IT-Software Others


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Delhi, Gurgaon, Bangalore, Ahmedabad, Kolkata 


Educational Qualification
B.E./B.Tech, B.Sc, BCA/BCS


Salary
Not Specified


Key Skills
Technical Support, Laptop / Desktop / Software Support


Company Info
Founded in jan 2018, in order to help companies with their IT solutions. Our initial focus was providing complete information technology solutions for companies. We deliver the most comprehensive suite of managed IT services to small and medium-sized businesses across India. SpiceTech is a professional software, website development company.
 


Address


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Contact Number


Not Mentioned


Referral Information


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