KCS Group

Technical Support Engineer   




  Capgemini Technology Services India Ltd. is looking for Technical Support Engineer



Job Description

As a Tech Support Engineer, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You ll work closely with internal teams and clients to troubleshoot issues, manage IT services, and ensure smooth operations across platforms and applications.

Qualification/ Experience-

Bachelor s degree in Information Technology, Computer Science, or a related field.
4 to 6 years of experience in technical support or IT service management.
Strong understanding of web development, data management, and ITIL practices.
Excellent communication and client engagement skills.
Ability to work collaboratively in a fast-paced environment.

Role & Responsibility-

Provide customer support and incident management for IT systems and services.
Manage and troubleshoot web applications and frameworks including AngularJS and HTML.
Support CRM systems and ensure smooth client management processes.
Implement ITIL-based service management practices.
Handle data formats, file formats, and data processing tasks.
Ensure compliance with industrial standards and security protocols.
Collaborate with teams to support change management and IT operations.
Utilize WITSML and XML for data exchange and integration.
Maintain and develop websites and web applications.
Support users and manage service requests effectively.
 

Work Experience

2 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune, India 


Educational Qualification
BCA/BCS, B.E./B.Tech, M.Tech, MCA/PGDCA


Salary
Not Specified


Key Skills
Technical Support, Software Support, IT Service Management, Customer Support


Company Info
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion (Euro).

Capgemini in India comprises nearly 175,000 team members working across 13 locations: Bangalore, Bhubaneswar, Chennai, Coimbatore, Gandhinagar, Gurugram, Hyderabad, Kolkata, Mumbai, Noida, Pune, Salem and Tiruchirappalli.
 


Address


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Contact Number


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