KCS Group

Technical Support Executive   




  Movate Technologies Private Limited is looking for Technical Support Executive



Job Description

Candidate should be Any Graduate with 0 to 4 years of experience in technical support. Must have basic understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals. Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies

Must be self-motivated & ability to work under pressure
Should have good comprehensibility and understandability of what customers want
Should have critical thought process and decision-making capability with focus on accuracy

Customer centricity and eagerness to drive himself/ herself for upgradation in knowledge.
Ability to sell/ Upsell

Soft Skills:
Should possess good English verbal skills
Excellent logical reasoning

Job Responsibilities-

Handling customer calls and troubleshooting technical issues related to Devices.
Ensure resolution provided in the first interaction with the customer
Acquiring knowledge about the newly released products and recent updates.
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
Position and sell Premium support contracts to customers based on their support entitlement.

Send your updated resume to nivya.avinash@movate.com
 

Work Experience

0 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Chennai, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, Customer Support, International Voice Process, Troubleshooting


Company Info
Movate is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and a relentless focus on driving client outcomes. Recognized as one of the most awarded and analyst-accredited companies in its revenue range, Movate helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its world-class talent of over 12,000 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages.
 


Address


Not Mentioned


Contact Number


Not Mentioned



 



Share this opening with your friends on      Facebook     LinkedIn     Twitter     Email


Specialized Jobs

Latest Featured Jobs



Java Professionals | .Net Professionals | QA/ Software Testing | PHP/ MySQL Jobs | Tech Support Jobs | Admin/ HR Jobs

Jobs in Bangalore | Delhi/ NCR Jobs | Jobs in Chennai | Hyderabad Jobs | Kolkata Jobs | Jobs in Mumbai | Jobs in Pune

Off Campus Jobs | Fresher/ Entry Level Jobs | Junior/ Executive Level | Senior/ Middle Level | Managerial Level Jobs


KCS Home         Interview Schedules         Software Jobs         Off Campus Drive         Candidate's Login/ Register