KCS Group

Technical Support Engineer   




  Mphasis Limited is looking for Technical Support Engineer



Job Description

We, at Mphasis are hiring for an International Technical Support Voice Process.

Educational Qualification- Any Graduates can apply
Experience- 06 to 1 year of Technical Support Voice Experience/ Telecom
Must have good Communication written & verbal skills.

Ability and willingness to learn.
Should be willing to take up challenges and go extra mile to perform work responsibilities.
Must have great interpersonal skills and ability to perform under pressure.
Courteous with strong customer service orientation.

Shifts- 24*7.
2 Rotational weekly offs.
9 Hours Login (With 1 Hour Break)

Call Types:

Network Connectivity
Windows OS
Application Support
Internet Browser

Software Installation
Hardware Devices (Laptop/ Desktop/ Phone Systems)
Ability to diagnose and resolve basic technical issues.

Understanding of ITIL Framework. Working knowledge of Incident Management and Request Management workflows.
Hand on knowledge on any Remote Assistance Tools.

Role and Responsibility-

Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs.
 

Work Experience

0 to 1 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
10 


Industry
CRM/Call Centers/BPO 


Job Location
Bangalore 


Educational Qualification
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others


Salary
Not Specified


Key Skills
Technical Support, LAN Configuration, VPN Configuration, Service Desk


Company Info
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).

Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endearing to our clients.
 


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