KCS Group

Technical Support Engineer   




  Netway India Private Limited is looking for Technical Support Engineer



Job Description

The incumbent will be responsible to resolve payment gateway issues and connectivity issues.
Support related to payment gateway issues (payment not update to wallet, Analysis of payment failure)
Support related to Connectivity issues (Analysis of call/ Chat disconnection, coordination with vendor)

MS SQL queries, Data analysis & Create Excel/ BI report
Knowledge of IVR, any CRM & CMS (content feed uploading)
Coordination with third party vendors
Good knowledge of written & verbal communication
Coordinating with third parties
Data Mining and creating MS report

Support in running MS SQL queries
Uploading/ managing content feeds
Uploading content articles third parties/ partners

Personality Brief:

Capable of resolving issues with minimal handholding
Proactive and energetic
Ability to work methodically and meet deadlines
A keen eye for aesthetics and details
Good written and communication skill and able to do multitasking

Skills - MS SQL Server, MS Excel, MS office, Power BI & Reporting tool, HTML, XML, JSON, C#, ASP.NET, MVC
Knowledge - Should have knowledge of MS SQL SERVER
 

Work Experience

2 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Oracle/Sybase/SQL/DB2, .Net Technologies, Desktop Support


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Gurgaon 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
technical helpdesk, technical support, service desk


Company Info
Netway India is a product based company known for its flagship brand, Astroyogi - India`s largest marketplace of spiritual sciences across technology platforms and partners. Currently, we have an enthusiastic and dynamic team of 90 members that manage a cross section of functions, including product, technology, sales, marketing, operations and content. Astroyogi is globally the largest provider of astrological content and is partnered with the top publishers and aggregators such as Yahoo!, MSN, Daily Hunt and OTT platforms such as Zee5 to name a few. With 5 million users and counting, we are excited about our future plans to continue with our exponential growth.

We are building a culture that emphasizes doing right by our partners, end-users, and employees. It is our goal to create a workplace that is inclusive and reflects the diversity of the cities we serve. We believe that our growth is directly linked to the learning of our team members. Everyone is encouraged to share ideas, to experiment and be enthusiastic in trying something new. In short, we are a team of self-starters who have immense ownership of what we put out there.
 


Address


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Contact Number


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Referral Information


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