KCS Group

Technical Support Engineer   




  Orbcomm Technologies Private Limited is looking for Technical Support Engineer



Job Description

We re looking for a Technical Support Engineer to join our global support team. In this role, you ll be the first line of support for our customers, delivering timely, effective, and professional assistance across a suite of innovative IoT products.

As a Level 1 Support Specialist, you ll provide exceptional service to ORBCOMM customers by troubleshooting and resolving technical issues via phone, email, and our Salesforce CRM system. Your responsibilities will include:

Serve as the first point of contact for customers, providing technical support for ORBCOMM s product suite via phone, email, and Salesforce.
Log and track customer issues, ensuring timely updates and resolution.
Collaborate with Tier 2 teams to escalate and analyze more complex issues as needed.
Coordinate with internal teams such as Engineering (Tier 3 Software/Hardware), QA, and Order Management to ensure accurate and effective problem-solving.
Maintain detailed documentation for all customer interactions and resolutions.

Candidate should have experience with international inbound calling
Strong verbal and written communication skills in English. (Required)
Ability to work both independently and as part of a collaborative team
Good troubleshooting skills and logical thinking.
Comfortable handling international phone calls and willing to work in a 24/7 environment, primarily during night shifts.
Proficiency in Microsoft Office Suite.

Bachelor s degree (preferred, but not mandatory)
Must have passion for learning new technologies and product lines.
A team-first attitude and strong work ethic.
Reliable transportation and willingness to commute independently. (Required)
Preferred: Access to a desktop or laptop with a reliable high-speed internet (Wi-Fi) connection.
 

Work Experience

3 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Hyderabad, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical support, Order Management, IT Helpdesk, Customer Support, Troubleshooting


Company Info
ORBCOMM is a pioneer in IoT technology, empowering customers with insight to make data-driven decisions that help them optimize their industrial operations and build a more sustainable future. With 30 years of experience and the most comprehensive solution portfolio in the industry, ORBCOMM enables the management of over a million assets worldwide for a diverse customer base spanning transportation, supply chain, heavy equipment, maritime, natural resources and government.

With nearly 800 employees in 25 countries, we are looking for highly motivated, team-oriented professionals who thrive in a fast-paced, innovative and collaborative environment. Innovative. Dynamic. Focused. Inclusive. Customer-centric. Respectful. These are more than just words that describe our culture it s our mindset. We are a family-oriented team focused on growth, innovation and leadership in our markets. We do all of this and more by leveraging our unique strengths, appreciating all perspectives and working together to achieve our goals.
 


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