KCS Group

Technical Support Associate   




  ZS Associates (India) Private Limited is looking for Technical Support Associate



Job Description

Candidate should have Bachelor`s degree with 1+ years of experience in
A+ Certification or Microsoft Certified Systems Administrator
Eagerness to contribute in a team-oriented environment
Ability to work methodically and analytically in a quantitative problem-solving environment
Excellent leadership, communication and organizational skills

Must have strong customer service skills
Flexibility with work timings and shifts
Excellent verbal and written communication skill
Experience in weekend asset management activities and shipments.

Job Responsibilities-

Maintain IT assets through their complete lifecycle, ensuring accuracy and accountability at each stage
Manage asset tracking tools such as CMDB and ServiceNow
Handle IT hardware inventory including laptops, mobile devices, servers, routers, switches, and other data center equipment
Utilize advanced Excel and MS Word skills to manage and track IT assets effectively; leverage asset management and project management tools
Perform forecasting, vendor verification, negotiation, purchasing, commissioning, inventory management, repair, replacement, and decommissioning/ disposal of IT assets with a focus on cost-effectiveness and service quality
Conduct internal and external IT inventory audits to ensure compliance and data accuracy

Oversee IT asset management for remote and global office locations
Operate effectively in high-demand and challenging operational environments
Apply knowledge of ITIL processes for proper decommissioning and disposal of IT assets
Work with ticketing tools such as ServiceNow for tracking and resolving asset-related requests
Install and configure computer hardware, operating systems, and applications as required
Provide installation and support for printers, video conferencing equipment, and Zoom hardware setups.
 

Work Experience

1 to 6 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Pune, India 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk, Customer Support, Troubleshooting


Company Info
An experience with ZS means you ll be encouraged to bring fresh thinking and co-create with industry-leading clients from day one. Here you ll work side-by-side with a powerful collective of thinkers and experts shaping solutions from start to finish. At ZS, we believe that making an impact demands a different approach; and that s why here your ideas elevate actions, and here you ll have the freedom to pursue cutting-edge work and define your own path. Work side-by-side with like-minded people who rise in care of humanity s greatest challenges to define what s next. Join us and find a path where your passion can change lives.

ZS is a management consulting and technology firm that partners with companies to improve life and how we live it. We transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Founded in 1983, ZS has more than 13,000 employees in over 35 offices worldwide.
 


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