KCS Group

Technical Support Engineer   




  Careernet Technologies Private Limited is looking for Technical Support Engineer



Job Description

Candidate should be BCA/ B.Tech/ MCA/ BE (Computer Science) with minimum 1 years of experience in Service Desk/ Tech Technical/ Cloud Computing Process. Must have excellent communication skills C1 equivalent proficiency. Displays excellent customer service skills and capabilities.

Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
Maintain response and resolution speed as defined by SLOs

Willingness to work in rotational shifts
24X7 operations
Flexible with Weekly Offs

Roles and Responsibilities-

Executes transactions as per prescribed timelines.
Performs Initial troubleshooting to identify root cause and provides resolution to customer.
Reviews ,validates inputs from process executives and assist them to execute transactions without errors.
Provide first /second level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.

 

Work Experience

1 to 6 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Pune 


Educational Qualification
B.E./B.Tech, MCA/PGDCA, B.Sc, BCA/BCS


Salary
Not Specified


Key Skills
Service Desk/ Technical Support/ Cloud Computing Process


Company Info
Established in 1999, CareerNet is the leading provider of Talent Acquisition and Recruitment Process Outsourcing solutions to the Technology, Knowledge Services, Banking and Financial Services sectors in India. The leadership team has several decades of collective experience working for global services and consulting firms and are alumni of premier educational institutions in India.

CareerNet aims to provide fast, simple and cost-effective solutions for our clients, through strategic advice and solutions in the areas of Recruitment Process Outsourcing, Talent Acquisition Strategy and Planning, Compensation Advisory, University Recruitment, Leadership Acquisition, Talent Branding, Role Design, Performance Management Systems, Outplacement and Exit Management.
 


Address


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Contact Number


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Referral Information


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