KCS Group

Technical Support Engineer   




  Ignites Human Capital Services Pvt. Limited is looking for Technical Support Engineer



Job Description

We are looking for experienced Technical Support Engineer to join our team

Required Skills:

Minimum 1 years of experience in Service Desk/ Tech support process/ Cloud Computing Process
Excellent communication skills C1 equivalent proficiency
Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.

Technical Expertise:

Knowledge of cloud computing and types of cloud computing
Knowledge of Mail server settings IMAP , POP and SMTP
Knowledge of Domain Server Concepts like DNS ( Domain Name Server/Domain Naming System) , DKIM and DMARC
Knowledge of SPF (Sender Policy Framework) or SPF records /TXT records, MX records, CNAME
Experience in working on Active Directory
Experience of Internet Protocols LDAP (Lightweight Directory Access Protocol )
Experience if SSON (Single Sign On)
Experience of API (Application-Programming Interface)

Intermediate knowledge of Prevention of Spam, Phishing and Malware
Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business
Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.

Note: All rounds are through telephonic
 

Work Experience

1 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
Recruitment 


Job Location
Bangalore, Pune 


Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech


Salary
Not Specified


Key Skills
Technical Support, IT Helpdesk/ Service Desk, Customer Support


Company Info
IGNITES is an established, Owned and managed company. Whose goal is to provides clients with the very best quality, value and service in human capital consulting.
 


Address


Not Mentioned


Contact Number


Not Mentioned


Referral Information


Check details



 



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