KCS Group

Back Office Executive   




  CityFurnish India Private Limited is looking for Back Office Executive



Job Description

We are looking for an enthusiastic individual to join our company who will act as a liaison between our company and its current and potential customers. An ideal candidate should be able to accept ownership for effectively solving customer issues, complaints, and queries while keeping customer satisfaction as an utmost priority.

Key Responsibilities-

Manage inbound calls, chats, and emails, Manage tickets and update customer information in the database during and after each call.
Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Act as a liaison between the delivery team, customers, and vendors.
Engage in problem-solving and process improvement.
Develop strategies to ensure judicial usage of resources and timely delivery.
Manage KYC and documentation of customers for smooth order processing.

Perks-

1. Only day shift.
2. NO target based calling
 

Work Experience

0 to 2 Years

Level

 Junior - Executive, Assistant 


Job Function
Administration, General Administration, Office Management/Coordination, Office Services


Vacancies
Not Specified 


Industry
Others 


Job Location
Delhi, Gurgaon 


Educational Qualification
B.A., B.Com, B.B.A, B.Sc


Salary
Not Specified


Key Skills
Back Office Operations, Inbound Calls, Voice Process, Chat Process


Company Info
Cityfurnish is India`s leading furniture and appliances rental brand providing an eclectic mix of furniture and furnishing range at your doorstep, currently operational in Delhi NCR, Mumbai, Pune, Bengaluru, and Hyderabad. When you join Cityfurnish, you`ll be part of a team that values expert insights, bold ideas, and intellectual courage. Through constant learning, you will grow your career and the scope of your impact across industries. Our culture demands hard work and rewards it with exceptional opportunities. If you`re looking for an opportunity to work in high-impact teams, where you can truly develop your skillset and knowledge and bring impact to the business, Cityfurnish is looking for you!
 


Address


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Contact Number


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Referral Information


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