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Job Description
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Candidate should have minimum 1 to 2 years experience in working in a fast-paced helpdesk environment. Must have good communication skills in English. High school diploma or equivalent; college degree preferred.
Proven customer support experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
Primary Responsibilities:
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer`s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Interview Date: 8th November - 14th November, 2021
Timings: 11.00 AM - 5.00 PM
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Work Experience |
1 to 2 Years |
Level |
Junior - Executive, Assistant |
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Job Function
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IT-Software, Desktop Support |
Vacancies
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Not Specified |
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Industry
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IT-Software |
Job Location
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Mumbai |
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Educational
Qualification
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B.E./B.Tech, Diploma |
Salary
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Not Specified |
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Key Skills
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IT Helpdesk, Desktop Support, Technical Support, Email Support
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Company Info
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Founded in 2004, DEI is the market leader in imaging services and solutions. Spread across 16 countries, DEI is committed to turning priceless moments into timeless memories. DEI has regional offices in Orlando, Mumbai, Hong Kong, Singapore and Malaysia and is headquartered in Dubai. As part of the prestigious Fairfax Financial Holdings Limited, DEI is always looking at innovative ways to elevate the guests` most exciting experiences.
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Address
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Not Mentioned
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Contact Number
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Not Mentioned
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Referral Information
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Check details
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