KCS Group

Technical Support Engineer   




  Mphasis Limited is looking for Technical Support Engineer



Job Description

Looking for an engineer with minimum 3 years of experience in IT customer facing deskside service. This is a WFO opportunity. Excellent English communication skills (oral and written). As well as documentation skills in case a ticket needs to be passed along to a coworker or escalated to the New York or Jersey City team.

Technical Skills:

Provides Tier 1/2 problem-solving support related to all user hardware and software technical issues
(HW: Dell, Lenovo, Surface, NUC SW Microsoft, MAC OS, Linux) Expert in Active Directory.

Ability to provide Phone and video support. video conferencing support to all users utilizing the video conferencing resources (Crestron, Polycom, NUC with TEAMS/ SKYPE)

Establish, maintain & continually improve customer relationships and satisfaction regarding IT customer service and support. Experience supporting all levels of Management (Board of Directors, C Suite, Sr. Vice President, and Vice President levels) for a multi-national corporation.

Must have excellent understanding of Windows and Apple computing devices (mobile and desktop) Need both Windows and MAC Experience. Experience in working in a multi-cultural global environment. Experience with building and configuring end user devices (cloud deploy, SCCM, MDT)

Process Skills:

Ability to properly document the needs of users through call-ins
Ability to work well with people from many different disciplines with varying degrees of technical experience.
Allocate time appropriately when asked to be involved in projects that require IT customer service resources.
Ability to work cohesively with the Desk Side Support Team with an emphasis on teamwork and organization
 

Work Experience

3 to 6 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support, Network Administration, IT-Software Others


Vacancies
Not Specified 


Industry
IT-Software 


Job Location
Bangalore 


Educational Qualification
B.E./B.Tech, M.Tech, MCA/PGDCA, BCA/BCS, B.E./B.Tech, M.Tech, MCA/PGDCA


Salary
Not Specified


Key Skills
Technical Support, Computer Hardware Troubleshooting, Office 365


Company Info
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).

Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endearing to our clients.
 


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