KCS Group

Technical Support Engineer   




  TPF Software (India) Private Limited is looking for Technical Support Engineer



Job Description

Required Skill set:

C, C++ Oops concepts.
Basic of Python.
Basic understanding of Assembler codes while troubleshooting.
Business Intelligence Power Bi, Qlik
Manual and automation testing
Test case creation with a more defect tracking combinations.
Defect tracking and test case management tool - Test Link.
Knowledge in ITIL process.
Support as a product management and Incident management.
Incident management in SNOW environment

Job Responsibility:

Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved
Work with development team in performance analysis of new products and enhancements
Maintain documentations for all support activities including product development, enhancement
Analyse customer suggestions and recommend product revisions
 

Work Experience

2 to 4 Years

Level

 Junior - Executive, Assistant 


Job Function
IT-Software, Desktop Support


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Bangalore, Chennai 


Educational Qualification
B.E./B.Tech


Salary
Not Specified


Key Skills
Production Support, Technical Support, Incident Management, Manual Testing


Company Info
TPF Software Inc. (TSI) is an Information Technology company founded in 1986 that pioneered development of products based on IBM s TPF and ZOS technologies that are used by several fortune 500 companies. In 2005, TSI entered into IT services starting with the legacy technologies and evolved into open systems and testing services. Key services include IT Consulting, Application Development and Maintenance (ADM), Legacy and zTPF Migration, Systems Integration, Global Delivery and Testing. We have direct staff of over 150 spread across offices in the USA, India and New Zealand, and with tremendous flexibility to ramp-up resources through strategic alliances. TSI has provided services to domains like travel and transportation, hospitality, banking and finance. With our in-depth knowledge of these business domains and an expertise in the relevant technologies, we are able to offer fully integrated end-to-end managed services, technical training, and products and tools for developing applications for these industries. The result is excellent service quality and service levels to our clients businesses.
 


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Referral Information


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