KCS Group

Technical Support Associate   




  Concentrix Daksh Services India Private Limited is looking for Technical Support Associate



Job Description

We are hiring for customer Support/ Technical Support Associate- (Voice Process) at Concentrix

Qualification: Any Graduate or Undergraduate (10+2/10+3 is the minimum qualification)
Work Experience - Minimum 1 year experience in Technical Support

Ability to work well under pressure with high attention to detail
Excellent English communication ( Both Oral & Written) and interpersonal skills
Ability to work in a team or as a single contributor
Adaptability / Flexibility on shifts, Ownership and initiative
Being Active & Energetic

Work Shifts/ Hours: 24/ 7 shifts, 5 days working ( Rotational WEEK OFF)
Domain: Tech Support Voice

Job Responsibilities:

To provide best in class Customer/Technical support to customers over Phone.
Take end to end ownership of customer issues reported.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard operating procedures & escalate to internal teams for quicker resolution.
Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust
knowledge base which can be referred in the future.
Documenting all troubleshooting performed on the call in client SAP CRM

Salary and Benefits:
Upto 4 .5 Lakhs per annum

Interview Process:

HR Round
Tech Interview
Communication Skills round (versant)
Ops Round

Total Openings: 15
Work Location: Yerwada Pune
Mode of Interview : Telephonic / Video call

Interviews from: Monday to Saturday
Time: 10.00am to 6.00 pm
 

Work Experience

1 to 5 Years

Level

 Junior - Executive, Assistant 


Job Function
Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)


Vacancies
Not Specified 


Industry
CRM/Call Centers/BPO 


Job Location
Pune 


Educational Qualification
B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others


Salary
Not Specified


Key Skills
Technical Support, International Voice Process, Customer Service


Company Info
A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. Based in 25 countries with a staff of more than 70,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism.

 


Address


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Contact Number


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Referral Information


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