Customer Support Executive (required) at Amazon Development Centre (India) Pvt. Limited

KCS Group

Customer Support Executive

Amazon Development Centre (India) Pvt. Limited is looking for Customer Support Executive

Job Description	Candidate should be Any graduate with excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customers Must have excellent documentation skills Good comprehension skills ability to clearly understand and state the issues customers present Ability to concentrate follow customers issues without distraction to resolution Good composition skills ability to compose a grammatically correct, concise, and accurate written response Work successfully in a team environment as well as independently Computer Knowledge/ Skills: Ability to use a desktop computer system Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Excellent typing skills Demonstrates understanding of the Internet, Amazon.com website, and competitor websites Demonstrates an ability to successfully navigate websites Demonstrates a proficient knowledge of email applications Demonstrates an ability to learn in various media Ability to successfully adapt to changes in the work environment Customer Focus: Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment Ability to empathize with and prioritize customer needs Demonstrates interpersonal skills with a diverse customer base Demonstrates conflict resolution, negotiation, and de-escalation skills Demonstrates ownership to resolve challenging customer issues, escalating when necessary Ability to determine customer needs and provide appropriate solutions Maintain regular and reliable attendance, including the daily schedule as assigned Flexible with the working schedule; may be expected to work weekends, holidays and events Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season Problem Solving Skills: Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned Ability to approach problems logically and rationally Action oriented and self-disciplined Organized and detail-oriented Ability to quickly and effectively prioritize work time in various departments to meet business need Ability to maintain composure in highly escalated situations Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. Shifts: Rotational Benefits: NSA, OT, Internet allowance and Zeta Meal Card.
Work Experience	0 to 5 Years	Level	Junior - Executive, Assistant
Job Function	Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)	Vacancies	Not Specified
Industry	IT-Software	Job Location	Noida
Educational Qualification	Diploma, B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others	Salary	Not Specified
Key Skills	Technical Support, Customer Service, Customer Support
Company Info	Amazon.com strives to be Earth`s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon`s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company`s DNA. The world`s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Address	Not Mentioned
Contact Number	Not Mentioned

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